Prices include tax. Postage and handling is charged separately at a flat £5.50 per order, wherever it's going. Import charges into some countries are a separate matter; see below.
Dispatch
Orders are packed and posted by hand. Most orders leave within 3–5 working days. If something is going to take noticeably longer, you'll hear from us rather than wonder.
You'll get an email when the order is received, and a second one with tracking when it ships.
Where we post to, and what it costs
The UK, Ireland, Switzerland, most of western Europe, and the US, Canada, Australia and New Zealand. If your country isn't offered at checkout, email us and we'll see what's possible.
Postage and handling is a flat £5.50 on every order, wherever it's going and however much you buy.
Delivery estimates are working days once the parcel is posted, and are outside our control once it's with the postal service.
Customs, duty and import VAT
Orders are posted from the United Kingdom. If you're in the UK, nothing crosses a customs border and there is nothing extra to pay.
If you're elsewhere, there may be. The UK sits outside the EU customs union, so parcels arriving in Europe — and in most other destinations — can attract import VAT and, occasionally, customs duty.
Those charges are set by the destination country, not by us, and are payable by the recipient before or on delivery. They are not included in the price you pay at checkout. We can't predict or refund them.
We declare orders accurately. We won't mark an order as a gift or understate its value.
Changed your mind
If you're in the UK or EU, you have 14 days from receiving your order to tell us you want to cancel, and a further 14 days to send it back. You don't need a reason.
Items need to come back unworn, unwashed and in a condition we could reasonably sell again. We'll refund what you paid for the goods, including standard outbound postage, within 14 days of getting them back.
Return postage is yours to cover unless the item was faulty or we sent the wrong thing.
Faulty or wrong items
If something arrives damaged, faulty, or simply isn't what you ordered, email us within 30 days with your order number and a photo. We'll put it right — replacement or full refund including postage both ways, whichever you'd prefer.
This doesn't affect your statutory rights.
How to return something
Email info@ratemyneg.com with your order number and what you'd like to do. We'll send you the return address and keep an eye out for the parcel.
Please get proof of postage. Until a return arrives with us it's still your parcel, and proof of postage is what protects you if it goes missing.
Getting hold of us
Everything store-related goes to info@ratemyneg.com. Remember to include your order number — it makes everything faster.
Payments are processed by Stripe. Card details are entered on Stripe's own checkout and never reach Rate my Neg. See our privacy policy for how we handle your order and delivery details.